Anatomy of Killer Customer Service - A Fun Interactive Infographic!

By askdotcom // September 24th, 2013

Several business trends have emerged over the past few years, one of the most prolific of which has centered around customer experience, and specifically the way companies and brands interact with customers and users. In early 2012, Ask.com revamped our entire customer service approach toward a more personalized customer care experience. That got us wondering how Ask users felt about customer service in general, and the experiences people have on a daily basis.

As the below interactive infographic shows, 2000 of our users shared their thoughts with us. The most telling statistic: 65% of users have had their opinion of a brand changed simply by a customer service interaction! It’s no surprise, since in many cases customer service is the only direct contact a brand has with its users. Yet so many companies still choose to farm out customer service operations to third-party vendors whose employees lack the institutional knowledge to speak authoritatively and confidently about the brand!

Check out some of the other effects of existing corporate approaches to customer service in the interactive infographic and mouse over the customer service rep for examples of great customer support at work! 

To share this interactive infographic on your own site, use the embed code below: 

<iframe src=”http://www.ogmog.com/INFOGRAPHICS/ASK_OP/infographic.html" frameborder="0" scrolling="no" height="700" width="500" name="csInfo" seamless>Iframes must be enabled to view this content.</iframe>

- Eric McKirdy, Worldwide Customer Care and Technical Support Manager, Ask.com

(Source: blog.ask.com)

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Reduce, Reuse, Recycle, Regift

By askdotcom // September 23rd, 2013

The new school year is well under way here in the States and in countries all over the world. Unfortunately, not every student has access to the resources that help make the most educational impact. Recently, the Ask.com IT team was preparing some outdated laptops for our e-waste disposal service when an awesome opportunity came along.

We found out about the Uganda Mission Support Project and students at the Zana Christian School in Kampala, Uganda who had two computers for the 85 students to learn computer skills. Looking at the 29 laptops we were about to throw away, it was a no-brainer to wipe them clean and ship them to the school – who would otherwise pay upwards of $700 for an unreliable computer that would crash within 6 months.

Sometimes it doesn’t take much to make a big difference in someone’s lives and we’re glad to see the students in Kampala, Uganda already putting those laptops to good use!

- Suraya Akbarzad, Ask.com

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iPhone 5s - Are Americans On Board?

By askdotcom // September 5th, 2013

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The rumors have been whirling around for weeks - a new iPhone, new colors, fingerprint technology?! The hype is reaching a fever pitch among media but what do Americans really think about a possible new iPhone. Ask.com recently polled our 100 million monthly users and nearly half of respondents can’t wait to get their hands on the new version. 

Surprisingly, the feature people want the most isn’t the fancier colors or sci-fi-inspired fingerprint accessibility but rather the battery life. Sometimes its the simple things that we want the most. 

- Suraya Akbarzad, Ask.com

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Closing Out the Summer with Oakland Pride

By askdotcom // August 30th, 2013

Ask.com is proud to be sponsoring this Sunday’s Oakland Pride. Come check out the festivities from 11am-7pm at 20th Street & Broadway. With plenty of food, music and entertainment for the whole family and a long weekend ahead, it’s a no brainer.

And don’t forget to snag an Ask.com bracelet at the information booth!

Hope to see you there!

- Ask.com

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Vote to see Ask.com at SXSW 2014 

By askdotcom // August 19th, 2013

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SXSW PanelPicker opens today and runs through September 6 and we’d love your help in getting Ask.com on stage in Austin! While speakers are determined partly by SXSW judges, a large portion of the selection comes from community votes! And that’s where you come in.

Sign up for the PanelPicker and vote for your favorite Ask.com panels:

Hope to see you in Austin!

- Suraya Akbarzad, Ask.com

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The Right Tools for the Job

By askdotcom // August 6th, 2013

School is just around the corner! Ask employees wanted to make sure every student has an awesome first day and has what they need to be successful in the year ahead. The Family Giving Tree’s Back Pack Drive was a perfect solution! 

Shopping carts, backpacks and boxes were loaded up with all the goodies a kid could want for the new school year. Together we met our commitment and helped more than 30 students with backpack donations!

Here’s to a productive school year! 

-          Suraya Akbarzad, Ask.com

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Hack the Hood Comes to Ask.com

By askdotcom // July 25th, 2013

What better way to start our Thursday than to host youth participants from Oakland’s Hack the Hood program. They’re working on helping local Oakland businesses create an online presence. 

It’s so inspiring to see the level of passion and dedication our local youth has for technology and Ask.com is happy to help! 

Good luck team!! 

- Suraya Akbarzad, Ask.com

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Talking Education

By askdotcom // July 22nd, 2013

Last week we had the pleasure of hosting 10 students from Oakland’s Urban Promise Academy at our offices. Several employees shared their educational and career paths with students to underline the importance of education in building the career of their dreams. A tour of the office, lunch and a photo booth session closed out the day.  

The future looks bright! 

- Suraya Akbarzad, Ask.com

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Did You Guess the Celeb Baby Bumps?

By askdotcom // June 27th, 2013

Today’s Photo of the Day challenge was themed around celebrity baby bumps. Were you able to guess which celebrity moms-to-be were featured @askdotcom on Instagram? 

Today’s leading ladies were…(drum roll please…)

Fergie!

Jamie-Lynn Sigler

And Halle Berry!

Wishing all the expectant moms a healthy and happy pregnancy and delivery. Can’t wait to see the little babies! 

- Suraya Akbarzad, Ask.com

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