The Right Tools for the Job

By askdotcom // August 6th, 2013

School is just around the corner! Ask employees wanted to make sure every student has an awesome first day and has what they need to be successful in the year ahead. The Family Giving Tree’s Back Pack Drive was a perfect solution! 

Shopping carts, backpacks and boxes were loaded up with all the goodies a kid could want for the new school year. Together we met our commitment and helped more than 30 students with backpack donations!

Here’s to a productive school year! 

-          Suraya Akbarzad, Ask.com

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Hack the Hood Comes to Ask.com

By askdotcom // July 25th, 2013

What better way to start our Thursday than to host youth participants from Oakland’s Hack the Hood program. They’re working on helping local Oakland businesses create an online presence. 

It’s so inspiring to see the level of passion and dedication our local youth has for technology and Ask.com is happy to help! 

Good luck team!! 

- Suraya Akbarzad, Ask.com

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Talking Education

By askdotcom // July 22nd, 2013

Last week we had the pleasure of hosting 10 students from Oakland’s Urban Promise Academy at our offices. Several employees shared their educational and career paths with students to underline the importance of education in building the career of their dreams. A tour of the office, lunch and a photo booth session closed out the day.  

The future looks bright! 

- Suraya Akbarzad, Ask.com

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Did You Guess the Celeb Baby Bumps?

By askdotcom // June 27th, 2013

Today’s Photo of the Day challenge was themed around celebrity baby bumps. Were you able to guess which celebrity moms-to-be were featured @askdotcom on Instagram? 

Today’s leading ladies were…(drum roll please…)

Fergie!

Jamie-Lynn Sigler

And Halle Berry!

Wishing all the expectant moms a healthy and happy pregnancy and delivery. Can’t wait to see the little babies! 

- Suraya Akbarzad, Ask.com

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Instagram Photo of the Day Challenge 6/26/13

By askdotcom // June 26th, 2013

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Today’s photo of the day challenge of the day for #humpday asked fans if they knew which mountain this was….

If you guessed Mount Everest then you’re correct!

Mount Everest is the Earth’s highest mountain, with a peak of 29,029ft about sea level. If we’re measuring from the center of the Earth, which, why not, then it’s the 5th tallest mountain. It’s located in the Mahalangur section of the Himalayas with an international border between China and Nepal running across the precise summit point.

It was originally documented as Peak XV in 1856, but just under ten years later it was given the official name by the Royal Geographical Society. Because Tibet and Nepal were closed to foreigners at the time, the British explorers had no idea that Tibetans had always called Everest, “Chomolungma.”

- Suraya Akbarza, Ask.com

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Instagram Photo of the Day Challenge 6/25/13

By askdotcom // June 25th, 2013

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For today’s photo challenge of the day, we asked if you could decipher which summer movie this image is from?

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If you said, The Bling Ring...you were correct!

Inspired by true events surrounding a group of fame-obsessed teenagers who use the Internet to track celebrities’ whereabouts in order to rob their homes. Victims include Paris Hilton, Lindsay Lohan, Megan Fox, Orlando Bloom and Rachel Bilson. 

The movie is directed, written, and produced by Sofia Coppola and it’s out in theaters now! Go check it out this weekend!

- Suraya Akbarzad, Ask.com 

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Instagram Photo of the Day Challenge 6/24

By askdotcom // June 24th, 2013

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Today’s photo of the day challenge evokes thoughts of warm summer nights at outdoor concerts. As such we asked, can you guess which landmark amphitheater is?

If you said Colorado favorite Red Rocks, you were correct!

Red Rocks Ampitheater is a rock structure near Morrison Colorado, where concerts are given int he open-air ampitheater. It is comprised of a large disc-shaped rock behind the stage, a huge vertical rock angled outwards from stage right, several large outcrops angles outwards from stage left and a seating area for up to 9,450 people in between.

It opened in the 1900’s, and has been known as “Garden of  the Angels” and “Garden of the Titans.” Today, everyone knows it as Red Rocks. If you’re planning a trip to Denver, CO this summer, check out the lineup!

- Suraya Akbarzad, Ask.com

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Customer Care Insights From a Pair of Jeans

By askdotcom // June 21st, 2013

Recently I spent a few days in New York City at IAC, the parent company of Ask and several other top internet sites. The heads of customer care from all of these companies gather annually to discuss best practices and new technologies which allow us to deliver awesome customer support experiences to our nearly 200 million monthly users.

With all of that in mind, I was incredibly curious about an A-frame sign outside a Levi’s company store near the hotel. As you see in the photo, the sign promised that an on-site tailor will custom fit and sew you a pair of denim jeans!

I walked by that sign on two or three different occasions before summoning up the nerve to go in. I was greeted by Nadine, who showed me back to the custom fitting area. On the wall hung rolls of various colors of Levi’s denim, and countless bins of rivets, buttons, patches, cuffs, and pretty much every different component Levi’s puts into its jeans.

I asked Nadine why a person would go this route, rather than buying a pair off the shelf, such as the pair I happened to be wearing that day. She explained that Levi’s wants its customers to have the option of a personalized experience with its brand and products, and thus come back for more.

Not a bad idea, I thought – and coincidentally, that’s exactly what we do here at Ask. Our products deliver answers to our users’ specific questions, and when our users need to get in touch with us, they get a personal answer in return no matter what channel they use – our Help Center, the phone, email, Twitter or any other way we’re in touch. Our goals are pretty much the same as Levi’s, and the same as every other IAC company, and hopefully shared by many other companies across several industries. It’s good to be with a company who tries to get it right, and do right by its users.

Editor’s note: It turns out those custom Levi’s cost $750 per pair. Eric’s wife chose not to approve that purchase order

- Eric McKirdy, Worldwide Customer Care and Technical Support Manager, Ask.com

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Intagram Photo of the Day Challenge 6/20

By askdotcom // June 20th, 2013

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Did you guess today’s Instagram Photo Challenge of the Day? If you said “Rosemary’s Baby” – you were right!

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Directed by Roman Polanski, this 1968 thriller starred Mia Farrow as Waifish Rosemary Woodhouse and John Cassavets as Rosemary’s husband, Guy Woodhouse. The couple experiences strange occurrences in their new NYC apartment and when Rosemary mysteriously becomes pregnant, the mom-to-be quickly comes to believe that her baby is not of this world. Even scarier – she suspects that her sweet elderly neighbors Minnie and Roman Castevet have plans for her unborn child. The only solution is, as the movie’s tag-line says, to “pray for Rosemary’s baby.”

Definitely gave us goosebumps!

-          Suraya Akbarzad, Ask.com

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